Cyber 8 takes the protection of every player's personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and safeguard your information while you use our platform.
Your data is protected with 256-bit SSL encryption
All Cyber 8 player data is stored and transmitted using industry-standard 256-bit SSL encryption. Sensitive information such as identification card numbers and banking details is never stored in plain text on our servers.
Cyber 8 has never sold, rented, or disclosed player personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — we use it solely for platform operational purposes.
You have the right to access, amend, download, or request deletion of your personal data at any time. Requests can be submitted via your account settings or by contacting the cyber 8 customer support team directly.
The cyber 8 Privacy Policy is fully governed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all legal requirements relating to the collection, processing, and storage of personal data under Malaysian law.
Players may opt out of marketing communications — including promotional emails, SMS notifications, and in-app messages — at any time. Opt-out preferences can be managed from the account settings page or by contacting our support team.
Cyber 8's data protection systems are audited regularly by qualified independent parties. These audits ensure our security protocols remain current and effective against an ever-evolving landscape of cyber threats.
At cyber 8, we understand that player trust is the foundation of everything we do. When you register and play on our platform, you entrust us with information that is deeply personal. We do not take that trust lightly. This Privacy Policy is written in plain, straightforward language — not convoluted legal jargon — so you know exactly what we do with your data.
This document describes the types of personal data collected by cyber 8, the purposes for which it is collected, the parties who may have access to your data, your rights as a data subject, and the security measures we have in place to protect your information. This Privacy Policy applies to all services provided through the cyber 8 website and our mobile application.
By using the platform cyber 8, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of our services. Should you have any questions, our support team is available 24/7 at support@cyber8.my.
Cyber 8 never sells your personal data. Your information is used solely to provide platform services, enhance the player experience, and meet applicable legal requirements.
Cyber 8 collects your personal data through several different means, depending on how you interact with our platform. The following are the categories of data we collect:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC), fraud prevention |
| Contact Information | Phone number, email address | Account communications, transaction notifications |
| Financial Information | Bank account numbers, e-wallet names (TNG, GrabPay, Boost) | Deposit & withdrawal processing |
| Verification Documents | MyKad copy, bank statements | KYC process for large withdrawals |
When you use the platform cyber 8, our systems automatically record certain technical information to ensure optimal platform performance and the security of your account:
In certain cases, cyber 8 may receive information about you from trusted third-party sources — such as identity verification service providers for KYC purposes, or Malaysian payment service providers like DuitNow and FPX to confirm transaction status. This data is used solely for platform operations and is not combined with other third-party data for marketing purposes.
Cyber 8 uses your personal data only for legitimate and transparent purposes. The following are the primary purposes for which your data is used:
cyber 8 does not use your data for fully automated decision-making that negatively impacts you without human oversight, except in cases of clear fraud detection that require immediate action to protect platform security.
Cyber 8 does not sell, rent, or trade players' personal data. However, in the course of operating the platform, we may share data with the following parties in certain circumstances:
We work with a select group of companies that help us operate the Cyber 8 platform. These service providers are only permitted to use your data for purposes we specify and are bound by strict confidentiality agreements:
Cyber 8 may disclose your personal data to the relevant authorities where required by Malaysian law, court order, or a legitimate request from a law enforcement agency. In such circumstances, we will make every effort to notify you in advance unless prohibited from doing so by law.
In the event of a merger, acquisition, or transfer of cyber 8's assets, players' personal data may be transferred as part of that process. You will be notified in advance via email or a notice on our website, and you have the right to request deletion of your data before the transfer takes place.
Cyber 8 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:
You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the cyber 8 platform, including your ability to stay logged in or access certain features.
Cyber 8 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Ongoing service operations |
| Financial transaction records | 7 years after the transaction | Malaysian legal & tax requirements |
| KYC Documents | 5 years after account closure | PDPA compliance & fraud prevention |
| Support communication logs | 3 years | Dispute resolution & reference |
| Analytics data (anonymised) | 2 years | Platform improvements |
| Session cookies | Expires when the browser is closed | Session security |
Once the retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Cyber 8:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 days.
If your data is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
You may request the deletion of your personal data, subject to certain statutory retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, without providing a reason.
You have the right to receive your data in a machine-readable format for transfer to another platform if required.
You may request that we temporarily restrict the processing of your data in certain circumstances permitted under the PDPA.
To exercise any of the rights above, please contact our Data Protection Officer at privacy@cyber8.my. All requests will be responded to within 21 business days.
Cyber 8 continually invests in cybersecurity infrastructure to protect players' personal data from unauthorised access, loss, or misuse. The technical security measures we employ include:
While we take all reasonable precautions, no security system is completely infallible. In the event of a data breach that affects you, Cyber 8 will notify you within 72 hours of the breach being detected, in line with industry best practices.
Cyber 8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business operations, Malaysian legislation, or evolving data protection best practices. Each updated version will be published on this page with a clear effective date.
For significant changes, Cyber 8 will send an email notice to all registered players at least 14 days before the changes take effect. Continued use of the Cyber 8 platform after that date constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Any enquiries, concerns, or complaints regarding this Privacy Policy may be directed to cyber 8's Data Protection Officer via email at privacy@cyber8.my or via our live chat, available 24/7 on the platform. We are committed to handling every enquiry with care and transparency.
Register with confidence — your data is fully protected by Cyber 8.
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